Our Policies

Information we collect

We collect information that you provide directly when you create an account, place an order, contact support, or manage your orders. This may include your name, email address, billing and shipping details, order history, and product inquiries.

How we use your data

Your information is used to process and deliver orders, provide support, prevent fraud, and improve the FileFriend shopping experience.

• Order processing and fulfillment
• Customer support and account assistance
• Security monitoring and fraud prevention
• Store performance and product experience improvements

Data security

We use reasonable security measures to protect customer information. Payment details are handled through secure payment providers and are not stored directly by FileFriend as full card data.

By using FileFriend, you agree to purchase and use cleaning products according to the product description, manufacturer directions, safety information, and applicable laws.

Product use and safety

Customers should review the product label, ingredients or materials, intended surfaces, directions, warnings, and storage guidance before use. Keep cleaning products secured and out of reach of children and pets as directed by the manufacturer.

Shipping and delivery

FileFriend ships physical cleaning products to the delivery address provided at checkout. Available methods, costs, and estimated timing are shown during checkout when supported by the configured carrier.

Method	Typical timing	Notes
Standard shipping	Shown at checkout	Timing depends on destination and carrier service.
Tracking updates	After dispatch	Use a valid email address at checkout.
Delivery issue review	Case dependent	Contact support with your order details.

Refund instructions

If you need help with a return or refund request, contact support with your order number, product name, checkout email, item condition, and a clear explanation of the issue. Do not ship an item back until return instructions are provided.